Frequently Asked Questions
General Questions
Does Chem-Dry of Westchester offer coupons, specials or promo codes for carpet cleaning?
Yes, Chem-Dry of Westchester does occasionally offer coupons and special promotions. You can find our current coupons on the Coupons page. You should also follow us on Facebook, Pinterest, & Youtube to get the latest carpet cleaning coupons and be notified of promotions as soon as they are happening.
Is Chem-Dry of Westchester a steam cleaning service?
No, Chem-Dry of Westchester is not a steam cleaner. We use carbonation to lift up dirt and grime from your carpets so we do not need to use the gallons of water that typical steam cleaners use. Continue on to the next question below to see how Chem-Dry compares to steam cleaning.
How do I schedule a cleaning with Chem-Dry of Westchester?
Scheduling is easy! You can call us directly at 917-447-8474 to speak with our team, book online for convenience, or fill out our online form with your cleaning needs and preferred date. Once submitted, we’ll contact you to confirm your appointment and answer any questions about your service.
What is considered a room?
Our room sizes are based on 200 sq ft. If any of your rooms are over 200 sq ft, there may be an additional area charge.
Can other carpet cleaning methods actually hurt my carpets?
Yes. Typical steam cleaning uses a process of dumping large amounts of soapy water into your carpets and then trying to suck it all back out. Because the heavy amount of water results in an extended drying time, usually 1-2 days, this method can actually cause carpets to rot or grow mold.
Why does Chem-Dry not use as much as water to clean my carpets as steam cleaning does?
Chem-Dry uses less water than typical steam cleaning because its carbonated cleaner, The Natural, relies on millions of microscopic bubbles to release dirt and grime from the fibers of your carpet and raise it to the surface where it can easily be swept away. This low water, low pressure approach is healthier for your carpets, allows your carpets to dry in only 1-2 hours.
What type of chemicals does Chem-Dry use?
Chem-Dry uses an all-natural cleaning product called The Natural as our primary cleaner. The Natural, doesn’t contain any soaps or harsh chemicals. However, most steam cleaners use soaps, detergents and harsh chemicals in their carpet and upholstery cleanings.
Should I vacuum before you arrive?
This is not necessary. Chem-Dry’s professionally trained carpet and upholstery cleaners will vacuum your carpets with our commercial, HEPA-filtered vacuum when they arrive as a standard part of our service.
How often should I have my carpets cleaned?
Chem-Dry technicians suggest that homeowners clean their carpets every 3-6 months especially in homes with kids, pets, or if someone in your home is sensitive to indoor dust or pet dander. Regular cleaning will not only improve your home’s appearance, but it will eliminate non-living allergens*, improve your home’s indoor air quality and extend the life of your carpeting.
How long will it take for my carpet to dry completely?
Drying time depends on humidity levels, airflow to the room(s) cleaned, and the type of carpet. In general, turning on your air conditioning or fans will help accelerate dry times. After a Chem-Dry professional cleaning, it typically takes 1-2 hours for the carpet to dry. Sometimes carpets can take longer to dry for various reasons.
Will my carpets re-soil quickly after the cleaning is finished?
Many carpet cleaners including steam cleaners use soaps and detergents in their process. This often leaves behind a soapy detergent on your carpets that attracts dirt, leads to carpets re-soiling quickly after being cleaned and often requires more frequent professional cleanings. At Chem-Dry, we use an gentle and effective carpet and upholstery cleaning solution that doesn’t contain any soaps, detergents or harsh chemicals.
How do you remove pet urine odor from carpets?
Pet odors can linger on for months if not treated properly. As urine dries in the carpet and padding, what’s left are millions of concentrated urine crystals that become even more pungent. Many companies just mask this odor. Chem-Dry uses a patented system, P.U.R.T.® (Pet Urine Removal Treatment) to explode the urine crystals and break down the enzymes which gets rid of the pet urine odor forever*.
Why do I need protectant on my carpets?
Most new carpets come with a factory-applied protectant but this wears off over time. Reapplying a protectant on your carpets can help resist stains and soiling, so your carpets will stay cleaner longer. Another reason protectant is a smart investment is that it slows the aging and wearing process and can extend the life of your carpets.
How do you get old dog urine out of carpet?
Many store-bought products give the appearance of cleanliness, but only cover up the dog urine. To fully remove old dog urine stains, the Chem-Dry process breaks down the source of the contamination and we use a UV light to tackle even the parts of the stain that you can’t see.
How often should I clean my furniture?
Chem-Dry recommends using a professional upholstery cleaning every 24-48 months. As with carpets, the presence of kids, pets, indoor dust, and contaminants in the home necessitates more frequent cleanings to improve air quality and the overall healthfulness of the home.
Why should I have my upholstered furniture professionally cleaned?
In homes that have carpet, up to 80% of the dust and dirt brought into the home can end up in your furniture and upholstered fabrics.
How does Chem-Dry clean upholstery?
We use our proprietary hot carbonating extraction cleaning method, featuring our core cleaner The Natural, to clean upholstery as well. The carbonated cleaning bubbles release dirt, soil, non-living allergens* and spots from the upholstery fibers. Then, we use our extraction equipment to remove the cleaning solution, dirt, soil and airborne contaminants from your furniture, leaving it with a deeper, healthier clean than other alternatives.
Do you offer protectant or stain guard for upholstery?
Yes, after the upholstery cleaning, you can have the furniture stain guarded with Chem-Dry’s Protectant.
How long does it take for furniture to dry?
In most cases, the furniture dries within just a couple of hours, but in some cases it may take overnight to fully dry depending on the fabric and soil condition.
How often should I clean my tile, stone and/or grout?
As with carpet, many factors need to be considered when determining the frequency of tile and grout cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile, stone & grout cleaned.
Why should I have my tile, stone and grout cleaned?
Just like carpet, dirt builds up over time that dulls your tile or stone’s appearance and discolors your grout. A thorough, professional stone, tile and grout cleaning is the only way to remove the deep-down dirt, make this area of your home look nicer and ensure that all areas of your home are clean and healthy.
Why should I have my grout lines sealed?
Grout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. The type of sealant you choose will determine the degree of stain resistance.
Why should I have my area and oriental rugs cleaned?
Area and oriental rugs usually receive a lot of traffic. Just like carpets and upholstered furniture, area and oriental rugs act as air filters for the home, trapping dirt and non-living allergens*. A thorough, professional oriental and area rug cleaning is the only way to remove the deep-down dirt.
Is Chem-Dry's cleaning process gentle for my rugs?
Our effective, yet gentle, area rug cleaning and drying process preserves the dye within the fibers of your rug, leaving the colors of your rug vibrant and fresh. Our cleaning products don’t leave behind any soapy detergent and help your area rugs stay cleaner longer – providing a happy and healthy home environment for your family and pets.
How often should I have my wood floors professionally cleaned?
For most homes, we recommend professional wood floor cleaning every 6–12 months, depending on foot traffic and daily wear. Regular cleaning helps preserve the finish, remove dirt and grime, and keep your floors looking their best.
Can you clean all types of wood floors?
Yes! Our team can clean hardwood, engineered wood, and laminate floors using methods designed to protect the finish while removing dirt, dust, and grime safely and effectively.
